Umbato Safaris, a premium Safari Company based at Nairobi’s Jomo Kenyatta International Airport.

Offering priority arrival meet assist services to Global and Domestic passengers, facilitating them through all airport formalities on Arrival Departure and Flight transit transfers and connections.

Arrival priority meet assist aims at creating a smooth seamless easy arrival departure or transit transition for all such as VIP passengers, VVVP VIP Business Travel, Senior Citizens, Elderly Citizens, unaccompanied minors, Passengers who Need Special Attention, your Valued Guest, first-time passengers to Kenya, Transiting passengers, flight connection passengers, LargeTour Groups, Non-English speaking passengers, Physically Meeting and Seminar Clients, Disabled clients looking for Nairobi Airport Assistance services, disability or reduced mobility passengers, Elderly and senior who require JKIA assistance, Meet, support, and facilitate their journey from Visa to Aircraft Arrival and safe handover.

Arrival priority Meet assist is ideal for all Passengers arriving in Nairobi Jomo Kenyatta International Airport on International or Domestic flights.
Nairobi Airport JKIA on Arrival provides dependable meet and assist services 24/7 all year, seven days a week facilitating Global and domestic passengers
Meet passenger at airside or arrival terminal entrance by a professional greeter
Wheelchair assistance available
Real-time Monitoring of flights
Fast track VIP VVIP facilitation through all airport arrival formalities
Skip long lines queues at Port Health screening
Assistance to acquire QR codes on arrival
Expedited Customs & Immigration
Guide you through Border Control (Immigration and Customs)
Skip long lines, queues at immigration VISA assistance
Dedicated porter service at baggage claim through customs
Safe Escort you through the arrivals terminal to your car
Wheelchair access available on request
Private transport available to Wilson Airport, all hotels, and residences

Book one end to end package that includes a private clean new air conditioned minivan unmarked that will transport you home /hotel at any time day or night to any destination in Nairobi

Common Nairobi destinations from 25$usd

Kenya comfort Hotel Monrovia Street, Hiton Hotel,The Nofork Hotel,Nofolk-Towers apartments,Inter-Continetal Hotel, Sentrim 680 Hotel,Sentrim Boluevard Hotel,Panafric Hotel,Laico regency Hotel, Nairobi Safari Club,Sarova Stanely Hotel,SerenaHotel,Fairview Hotel

Wilson Airport,Weston Hotel
Aero club of east africa
Carnivore Hotel,Tamarind Tree Hotel,Karen,Langata

Eka Hotel,Panari Hotel,Ole sereni hotel,
redcourt Hotel ,Boma Hotel, Secret Haven Inn,Airport 67 hotel,Easy Hotel

West Breeze Hotel, Summerdale Inn Hotel,Hotel Rio,The Strand hotel,Mvuli house,Tamarind Tree Hotel

Valley Arcade Towers, Yaya center,The Monarch Hotel,
Palm tree Hotel, Four points by sheraton Hurlingam,Silver springs hotel,YMCA Hostel, Tigoni Towers,
La waridi residency, Junction shopping mall, Hilton Double tree hotel,Mimosa Court Apartments,Leon Villas Guest House

The concord hotel, Ibis Styles hotels,
Azure Hotel
Southern Sun Mayfair, Lotos Inn & Suites Hotel, Pride inn Hotel, Sarit Center, Bidwood suites, Villa Rosa Kempinski, Dusit D2 hotel, ABC place, 1-2-3-4th Parkands avenues,
Diamond Plaza 1-2,
Krishna Residency,Parklands sports club

hillpark hotel,Kamake Gardens apartments,
Radisson Blu Hotel upperhill,
Crown plaza Upperhill,
Upper hill Central Business District,
The Nairobi Club

Hemingways Nairobi ,Galeria mall,The Hub Karen Mall ,Karen blixen musiem, Karen Hardy Area, Girraffe center,Giraffe manor hotel ,
house of waine,Karen Blixen Musiem,Kazuri Beads factoryDavid Sheldrick Elephant Ophanage,Karen country club,
Talisman Restaurant , Tangaza college/Catholic univesity, Matbronze Art Gallery & Foundry,karen connection business park

Muthaiga country club, Muthaiga Estate,Runda Estate, Thome Estate, Four ways junction,Five Star Estate,Kiambu Town,UN Gigiri Area,Roselyn area,Rwaka,

Additional Meet and Assist Services

1. Departure Meet Assist Facilitation

Departure at Nairobi airport JKIA airport has never been this easy.

Enhance your airport experience with our dedicated one on one assistance in Jomo Kenyatta International Airport. Utilize our fast track facilitation VIP meet and assist services For a quick and efficient VIP airport departure experience.

Departure priority meet assist service offered as below for a quick and efficient VIP airport departure:

All passengers advised to arrive at the airport at least two hours prior departure time for international flights ,one hour prior for domestic flights
Our office representative and porter will meet and welcome you at the parking of the Airport depending on departure terminal.
Your luggage will be taken care of by the dedicated porter till your check in
Fast track Priority Check in via Business class entrance, skip endless long line/queues for security check point and Port Health
Proceed to luggage wrapping if need be
Escort to airline check in desk, check in bags assistance and print boarding pass
Immigration fast track ,passport control formalities and processing
Expedited escort through secondary passenger screening security checkpoints
Complimentary duty free shopping assistance facilitation
Lounge access (if applicable)
Escort to the gate and boarding on priority basis
Wheelchair access available on request

2. Full Flight Transit and transfers assistance

Do you have a tight flight connection or flight transfer window connection?

Book our transit services and get expedited through all airport flight transit formalities on priority from arrival until you board next flight. Transit facilitation service cater for both international to domestic and Domestic to International flights.

Transit and flight connection meet assist VIP service offered as below:
• Meet passenger upon entrance of arriving airport terminal.
• Quickly fast track through all airport transit flight transfer formalities
Assist to transfer luggage from arrival flight to next transit flight
Expedited security check point formalities
• Access to all airport lounges available on request where applicable if time permits
Boarding pass printing assistance
• Wheelchair access available on request

3. Private Jet Aircraft Flight Facilitation

Private Chartered Flights Facilitation available for Passengers arriving through private charter can get facilitated on arriving at Jkia Nairobi international airport traveling as Families,large groups or VIP-VVIP celebrity passenger,diplomat,government official etc etc

Our team will meet the passenger air side on arrival, welcome passenger.
Ensure passengers and luggage is transferred from private charter to the awaiting air-side vehicle.

If passenger is arriving to Kenya JKIA Nairobi airport, our representatives shall escort passenger into arrival terminal.Assist to expedite and fast track through all airport arrival procedures and formality process such as
–Port health covid certificate,QR codes and temperature checks screening
–Visa processing at immigration
–As sit to claim bags/luggage via dedicated porter at baggage claim
–Escort passenger to waiting driver out of arrival terminal

If passenger is transiting through Kenya JKIA Nairobi airport, our representatives shall escort passenger from air-side into departing terminal.
Assist to expedite and fast track through all airport flight transit ,flight transfers,flight connection procedures process such as

–Ensure bags/luggage are tagged to connecting flight,issue baggage tags
–Access lounge to relax and unwind before departure time
–Duty free shopping assistance
–Early check in assistance to boarding gate
–Escort to boarding gate come boarding time

If passenger is departing from Nairobi JKIA airport on private charter, our representatives shall escort passenger from air-side into departing terminal.
Assist to expedite and fast track through all airport flight departure formalities and procedures process such as:

Trip Advisor Reviews

EXCELLENT

37 reviews on

Vmaxdd

2021-11-30

Great experience. Great experience. The team were excellent to communicate with and they provided prompt responses for our very late minute request.

redstar2000

2021-11-13

Superb service, worth every penny Superb service, worth every penny, especially during 'covid times' when there are extra checks and queues. You get met by a helpful, friendly member of the Umbato team who whisks you straight through to the front of any line, helping you with your luggage along the way. I currently fly in regularly from Dubai and estimate that I save at least 40-60 minutes, possibly more, each way, thanks to the Umbato service. Aside from the convenience of getting in or out very quickly, you avoid the risk of being in close proximity to lots of other people in the various queues. If only they had this services in Lagos... The team are very professional and speak excellent English (as is normal in Kenya). I also use Umbato to get me to and from my hotel. The van is always spotless and well driven and costs a fraction of the cost of the hotel transport service. In the past they organised a safari for me and my family, which was also highly recommended.

Kesha B

2021-11-11

Luggage storage made easy We stored our luggage at Umbato's facility for 3 days. The process was super easy and the staff was so friendly. I sent an email and within 5 minutes someone reached out walked to terminal and to meet us. She walked us to the office and explained the process, price and showed us were our items would be stored. We also spoke by phone with the manager who reexplained the process and price. Upon return we picked up our luggage and confirmed everything was present with no damage. We paid what was originally quoted. I would definitely recommend this company.

Nikki Webber Allen

2021-10-31

Excellent, First Class Service. I was immediately whisked out of the airport, problem free with all documents checked and accounted for. My greeter was friendly, professional and efficient. I’ll definitely use this service for all future trips to Nairobi airport.

Varun T

2021-10-27

Excellent Service ! Excellent Service ! Mark and his team did a great job assisting us at the airport I would recommend their service to everyone

meehan21

2021-10-04

Excellent I cannot fault this service. I have and would recommend Lucie and her team to anyone wanting to travel to Kenya. I booked their service online, for my mother who was travelling to Nairobi on her own, Lucie took all her details via WhatsApp and assured me not to worry and that they would be there waiting for her arrival at JKIA, Kenya. Lucie and her team helped her through Port Health, Immigration and Customs without any hassle what so ever. They took care of all the baggage and customs and security. They were with her all the way right upto her being collected by the driver and constantly updated me. We have booked this service on her way out. I will definitely use their service again and would highly recommend them to anyone travelling to Nairobi. Thank you for your great service.

Andreas H

2021-09-30

Excellent and fast service This service is absolutely impressive. We had a rather short layover coming from an international destination and going to Mombasa. The nice ladies picked us up at the gate and escorted us through all checks and passport control and even managed that our luggage came wayyyy before the belt started to run. Within 15 minutes we have been to the domestic terminal for check in for our domestic flight to Mombasa. I would absolutely recomend this.

Satwant Yadav

2021-09-18

Best VIP service Very good service. Amazing staff and very best hospitality. Anyone on wants hassle free arrival and departure, should go for this vIp service by Mark.

Debashri S

2021-09-14

Above and beyond meet and greet service! Highly recommended! Booking online was super easy, as Lucie took in all our info over WhatsApp, for our arrival at JKIA, Kenya. We had requested wheelchair assistance for my mother, but missed it in our rush to get out of the aero-bridge. Thankfully, Ruth and Mark still found us and helped us through Port Health, Immigration and Customs. They took care of all the baggage. We did not even expect that. After 20 hours of flying, we were a bit disoriented and very tired. But Ruth and Mark took care of us like family! Ruth even called our driver and spoke with him to let him know where we would be. We felt bad that we were holding them up as we waited for our driver. But they insisted on staying with us and left only after our driver arrived and they loaded our luggage and made sure we were all in the car. We will definitely book this service on our way back. This was a lucky find and turned out to be such a great service!

Kyle G

2021-09-03

Totally worth it Definitely worth the money. We arrived at midnight after 24 hours of travel and Mercy made getting through a very chaotic intake process seamless. If you want to save yourself about 1-2 hours, and a lot of confusion, you can’t ask for better

Priority Arrival Meet Assist with Taxi Cab